CLIENT CHARTER

What you can expect

Personal Service – direct and flexible

We will work with you over the phone or by email.
Where requested or required we will arrange personal consultations.

Regular Reporting

We will keep you informed at every stage of your case by email or if preferred, by a telephone call.

Advice in Plain English

We understand Irish and European trademark regulations law but do not expect our clients to.
We use plain English so that you fully understand your position, and promise not to blind you with jargon.

Competitive Charges

Where possible, we try to offer a fixed fee service, meaning you understand the financial commitment involved.
Where we cannot offer a fixed fee, we will offer a transparent pricing structure that leaves you in control of cost